Shipping & Delivery

Goods are shipped in the original manufacturer’s packaging and/or on pallets.

Ownership of the products passes to the customer after full payment or at the time of delivery. The risk of loss or damage passes to the consumer when the consumer or a designated third party (other than the carrier) takes physical possession of the goods.

For logistical reasons, the carrier used may differ from the one indicated in the order confirmation.

Shipping includes insurance against transport damage or loss, unless deselected prior to checkout. Without insurance, compensation is limited to 1 Euro per kg of goods.

Guidelines for proper receipt of goods

Upon delivery, before signing, please check:

1. That the number and appearance of packages match the transport document.
2. That packaging is intact and shows no signs of damage or tampering.
3. That product codes and quantities match the order.

Sign only if the goods are in GOOD CONDITION.

Missing packages

If packages are missing, accept the goods and write:
“GOODS ACCEPTED WITH RESERVATION – MISSING PACKAGES”.

Claims cannot be processed without this note.

Visible damage

If the packaging shows visible damage:

• Reject the shipment stating “DAMAGED GOODS”; or
• Accept with specific reservation, describing the issue.

No refund is possible without a specific reservation.

If accepted with reservation, notify us within 24 hours at claims@mynewtools.com.

Compromised packaging

If the packaging is not in perfect condition, accept the goods with specific reservation.

Notify us within 24 hours at claims@mynewtools.com.

Hidden damage

If damage is discovered after unpacking:

• Keep all packaging and labels.
• Notify us within 24 hours at claims@mynewtools.com, including:
  1. Shipment details.
  2. Description of the damage.
  3. Photos of product and packaging.
  4. Declaration that goods are available for inspection.

Claims will only be processed after approval by the carrier.

Failed delivery

Additional fees may apply if:

• The order is cancelled after shipment.
• The address is incorrect or incomplete.
• The customer refuses delivery.
• No one is present to receive the goods.
• Access restrictions were not communicated.

After two unsuccessful delivery attempts, all shipping, storage and handling fees will be charged to the customer.